Freshdesk

Overview

Freshdesk is a SaaS customer support software and help desk ticketing system. The solution also includes features like Knowledge Base, Community Platform, Live Chat, Phone Support, etc. Connect Freshdesk in Mora to analyze that data alongside the rest of your stack.

This connector is available in Mora's catalog.

Sync with Mora

Mora syncs Freshdesk data into your warehouse on a schedule. Ask questions in plain English without writing SQL. Supported capabilities include row filtering, API-configurable sync settings, delete capture, and column hashing for sensitive fields.

Setup

• In Mora, open Connections and choose Add connection.

• Select Freshdesk.

• Authenticate with the provider using OAuth or API credentials.

• Choose a destination schema and sync options (historical range, table selection, and naming).

• Run Save & test to confirm the connection and start syncing.

• Check provider docs for required permissions, IP allowlists, or API scopes if setup fails.